Medical Office Administration
The Medical Office Administration program at PTI provides a wide range of management and customer service skills as they relate to the smooth and efficient operation of a medical office or specialty practice.
Physicians and healthcare professionals depend on their administrative staff for accuracy, compliance and interoffice communications as well as detailed record keeping, scheduling and billing.
- State–of–the–industry lab where you take classes to prepare you for the coordination of front office operation before your internship
- A focused program that provides in–depth front office management skills
- Diagnostic and procedural coding instruction that prepares you to sit for a national medical coding certification exam such as the Certified Professional Coder (CPC) exam offered through the American Association of Professional Coders
- A nurturing environment, experienced instructors and student advisors, and small class size mean you can receive the individual attention you need from teachers who know the field first hand.
- CPR and First Aid training – certificate
More about this program
PTI is proud to have a 100% employed in field rate for our 2013 graduates with a Medical Office Administration Degree.
PTI Medical Office Administration graduates are prepared for entry-level positions at:
- Ambulatory and Outpatient Facilities
- Diagnostic Clinics
- Health Maintenance Organizations
- Insurance Companies
- Long–term Care Facilities
- Pharmaceutical Manufacturers and Distributors
- Physician Offices and Specialty Practices
- Transcription Service Companies
In the PTI Medical Office Administration Program you will learn key skills such as:
- Accounting and banking
- Computer technology
- Diagnostic and procedural coding for physicians and hospitals
- Inpatient/outpatient admissions and procedures scheduling
- Insurance claim filing
- Medical record management
- Medical transcription
- Patient data collection
- Patient history and charting
- Patient scheduling and coordination
- Payroll processing
- Telephone techniques
- Third party reimbursement monitoring
- Graduates of PTI's Medical Office program can sit for the CPC, Certified Professional Coder, exam through the American Academy of Professional Coders (AAPC).
- Graduates receive CPR and First Aid certifications
- Computer Applications
- This course provides the student with an introduction to multiple office-based applications. The student will use the knowledge gained in this course as a foundation for implementing and developing projects in various applications including spreadsheets, word processing, presentation software, and the PTI network.
- Medical Terminology
- This course introduces the student to the language of medicine. Using a systemic approach, students learn roots, prefixes, suffixes and combining forms to build a usable medical vocabulary. Abbreviations common to body systems will be discussed.
- Anatomy and Physiology 1
- This course introduces the student to concepts of anatomy and physiology. This course includes an introduction to structural units of the body, cellular function, and basic pharmacological principles. Systems to be examined include: the integumentary system, skeletal system, muscular system, nervous, sensory system, reproductive system.
- Anatomy and Physiology 2
- This course continues the systemic review of concepts of anatomy and physiology. Systems to be examined include: the endocrine, cardiovascular, blood, lymphatic, respiratory, digestive, and urinary system.
- Communications in Healthcare
- This course will focus on the skills needed for the medical professional to provide excellent customer service in healthcare. This course will examine communication skills, both written and verbal, problem-solving, conflict resolution, attitude, team work, and measuring customer satisfaction.
- Diseases and Diagnostic Methods
- This course examines the etiology, signs and symptoms, diagnostic procedures, treatment, prognosis, and prevention of selected diseases and disorders of each body system. The subjects of congenital abnormalities, pediatric illnesses, and pain and its management are included.
- Foundations of Health Insurance
- This course will introduce the student to the history of health insurance. The student will be introduced to government healthcare plans and legal and regulatory requirements that govern physician billing.
- Diagnostic and Procedural Coding for Physicians 1
- This course is designed to teach students the basic principles of ICD-9-CM Volumes 1 & 2, ICD-10-CM diagnostic coding, and CPT-4 procedural coding. The student will be provided with hands-on experience through application of coding principles with examples and exercises based on actual case documentation. This course is part one of a three-part course. *ICD-10 curriculum changes will occur dependent upon the October 1, 2015 implementation of ICD-10.
- Computerized Practice Management & E.H.R.
- This multimedia learning course uses Medisoft software that covers all aspects of computerized registration and patient accounts management performed in the medical office. Tasks include creating patient accounts, patient scheduling, charge entry, insurance and patient payment applications, various types of adjustments, and insurance and patient collections. This courses also introduces the student to the electronic health record (EHR) software, including documenting in an EHR.
- Diagnostic and Procedural Coding for Physicians 2
- This course builds on the knowledge gained in Diagnosis and Procedure Coding for Physicians and Hospitals 1. This course is designed to teach students intermediate coding for ICD-9-CM Volumes 1 & 2, ICD-10-CM diagnostic coding, and CPT-4 procedural coding. The student will be provided with hands-on experience through application of coding principles with examples and exercises based on actual case documentation. This course is part two of a three-part course. Prerequisite: MED151. *ICD-10 curriculum changes will occur dependent upon the October 1, 2015 implementation of ICD-10.
- Diagnostic and Procedural Coding for Physicians 3
- This course continues the student's study of ICD-9-CM Volumes 1 & 2, ICD-10-CM, and CPT-4 coding systems. This course also introduces students to HCPCS coding. Students will be provided with hands-on experience through application of coding principles with examples and exercises based on actual case documentation. This course is part three of a three-part course. Prerequisite: MED151. *ICD-10 curriculum changes will occur dependent upon the October 1, 2015 implementation of ICD-10.
- Healthcare Delivery in the Medical Office
- This course provides students with a basic understanding of responsibilities and functions of the medical office. Students will learn the history of medicine and apply these concepts to current healthcare practices. Students will be introduced to medical law and ethics concepts and case scenarios. Students will learn about functions needed to perform administrative office duties, such as medical records, drafting documents, and filing patient documents. Students will learn about patient privacy and the importance of upholding laws in regard to patient records and healthcare information.
- Principles of Practice Management 1
- The course introduces the student to basic office management. Flow of the medical office, application of management principles, leading the office team, managing quality and performance, and office marketing are topics that will be covered throughout this course. In addition, the student will be introduced to office practices involving office inventory and supplies, office policy and procedure development, Medicare compliance, maintaining staff schedules, and time management skills.
- This course uses a systems approach in learning major classifications of medications and medications of choice for selected disease processes and pathological conditions. The student will also learn to calculate the dose administration for parenteral and non-parenteral medications.
- Principles of Practice Management 2
- This course provides students with a knowledge of human resource processes such as the interview process, hiring and termination of employees, and employee productivity. In addition, the course will introduce students to the fundamental concepts and practice of medical office accounting. Topics include basic accounting principles and bookkeeping procedures, professional fees, accounts receivable, accounts payable, payroll, banking processes, petty cash, and billing and collection procedures.
- Medical Seminar
- This course is designed to explore the role of medical personnel within the framework of the health care profession and to assist the student in the transition from student to health care team member. Library research, guest speakers, review of skills, patient simulation, and job search techniques are utilized. First-aid training and Cardio-Pulmonary Resuscitation (CPR) certification are included. Prerequisite: Satisfactory completion of all course requirements.
- Chart Abstracting
- This course introduces the student to advanced coding for both diagnoses and procedures by reviewing medical records. Students will become familiar with reading and interpreting medical record information and coding from medical records. The course also covers coding scenarios independently without previous textbook explanations. The student will receive simulated real-world experience to code independently with instructor-led facilitation. Prerequisites: MED106, MED151, MED161, MED171.
- Auditing and National Exam Preparation
- This course builds on the knowledge learned in Diagnostic and Procedure Coding for Physicians 1, 2, and 3. It introduces the student to auditing medical records. The student will become familiar with auditing techniques and learn how to present audit finding to healthcare providers. This course also prepares students for the national coding exam with reviews of medical terminology, anatomy and physiology, disease, health insurance reimbursement and regulatory guidelines, coding guidelines, and coding diagnoses and procedures from medical records. This course is taken in conjunction or after MED312 Chart Abstracting. Prerequisites: MED106, MED151, MED161, MED171.
MEDICAL OFFICE CONCENTRATION
- Steps to Career Success 1
- The purpose of this course is to acclimate students to the available resources to maintain their focus on achieving career goals. The course is scheduled for all students in the 1st quarter, one hour per week.
- Steps to Career Success 2
- Students taking this course will review key concepts that were presented in previous quarters in order to ensure proficiency. Topics to be reviewed include: medical record management, medical record documentation, medical terminology, concepts of professionalism, HIPAA regulation, concepts of anatomy, verbal and non-verbal communication skills, blood borne pathogen standards, as well as a review of core clinical competencies.
- Steps to Career Success 3
- Students taking this course will review key concepts that were presented in previous quarters in order to ensure proficiency. Topics to be reviewed include: medical office administrative functions, medical terminology, concepts of anatomy, physiology, and pathology, medical coding, concepts of professionalism, best communication practices for the medical environment, fundamentals of health insurance, as well as a review of all core clinical competencies.
- Career Development
- The focus of this course is on preparing students for the upcoming job search process. They will produce a series of critical job search documents, including a resume, reference page, cover letter and thank you letter. These documents are applied to job search activities that give students the opportunity to hone their interview skills, research potential employers, complete an online job application, and experience a mock interview scenario.
- The Internship is a cooperative effort between the Institute and the professional community. It is designed to provide the students with an opportunity to apply the knowledge and skills learned in their major in a related working environment. This internship requires 240 hours work experience.
- English Composition 1
- This writing course focuses on the writing of descriptive narrative, cause and effect, and process essays from the initial stage of prewriting to final revisions and editing. Topics included are purpose, audience, development, focus and organization, as well as word usage and sentence structure. Elements of grammar, spelling, and punctuation are reviewed. Assigned readings are part of class discussion and writing assignments. Prerequisite: Satisfactory performance on the writing proficiency exam; otherwise, students must have concurrent success with GEE099 and GEE100 before proceeding on to GEE150.
- English Composition 2
- This writing course is a continuation of the fundamentals introduced in GEE100 English Composition 1. Library and electronic research techniques and guidelines are thoroughly covered. Advanced persuasive writing and research-based persuasion are emphasized using citations and works cited according to MLA guidelines. Analytical and critical thinking skills are developed through students' evaluation of their own writing and assigned readings. Prerequisite: Satisfactory performance on the writing proficiency exam or GEE100.
- Effective Speech
- This course focuses on the various dimensions of effective speaking with emphasis on audience analysis, reasoning, organization, evidence, and delivery. Throughout the course, the student is acquainted with the various types of speeches and their effectiveness through critical and analytical reading, individualized and group exercises and projects, and class discussions. Students deliver a variety of speeches, including informative and persuasive speeches.
- Principles of Mathematics
- This general studies course involves a review of the principles of mathematics. Topics to be discussed include whole numbers, fractions, decimals, percentages, ratios, measurement (both English and Metric systems), and an introduction to Algebra. For programs that require additional mathematics classes, students must earn a 'C' or better grade in this course to advance to the next required math course.
- This course introduces the student to basic psychological principles. Topics include neuroscience and behavior, states of consciousness, learning, development, personality, health psychology, psychological disorders, and social psychology.
- This general studies course focuses on ethical and legal principles and social responsibilities as they relate to everyday challenges. Students explore modes of applying ethical standards to issues such as personal accountability, environmental problems, interpersonal relations, and emerging social systems.
- Critical Thinking
- In today's information age, critical thinking skills are vital for success. This course utilizes case studies to teach reasoning, analysis, and evaluation skills in everyday situations. Students learn the importance and benefits of critical and creative thinking, work through steps to understand, analyze, and evaluate specifics of argument and persuasion, and practice solving problems using critical thinking skills.
- Social Problems
- This course involves analysis of major social problems confronting American society with special emphasis on critical thinking abilities in evaluating causes, effects, and various approaches in dealing with social problems. Discussion includes such topics as mental illness, crime, juvenile delinquency, race relations, pollution, population, urbanization and influences detrimental to family stability: divorce, alcoholism, gambling, and drug use.
*Students in the Medical Office Administration online program will be scheduled for GSI212
Career Exploration Capstone.
**This course can be replaced by another approved General Education course.
PTI offers a comprehensive Career Services Department with a dedicated staff who will assist you in your career search. Companies that have previously hired PTI graduates include:
- Aspen Dental
- Children's Community Partners
- Coventry Health Care
- Heritage Valley Business Care
- Preferred Primary Care Physicians
- Robinson OB/GYN Associates
- Silberg Center for Dental Science
- Thorn Run Chiropractic Center
- Universal SmartComp
- UPMC Physician Services
- Virtual Officeware Inc.
Some employers may require a background check and drug screening prior to employment.
Tuition, Loan Debt & Graduate Information
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